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(Freshers) "ANSYS" Hiring: Technical Support Engineer On Sept 2020 @ Pune



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Company:         ANSYS

Website:           www.ansys.com

Eligibility:       Bachelors Degree

Experience:     Freshers

Location:        Pune

Job Role:       Technical Support Engineer - EDA

JOB SUMMARY:

Company Profile:

Founded in 1970, ANSYS employs nearly 3,000 professionals, many of whom are expert M.S. and Ph.D.-level engineers in finite element analysis, computational fluid dynamics, electronics, semiconductors, embedded software and design optimization. Our exceptional staff is passionate about pushing the limits of world-class simulation technology so our customers can turn their design concepts into successful, innovative products faster and at lower cost.

Job Description:
1. Interact with customers in Ansys Learning Forum discussions to answer questions on the usage of Ansys electronics products, physics of electrodynamics and electronics focused Ansys Innovations Courses, in order to enhance customer experience with Ansys products and learning offerings

2. Expand forum learning base of FAQs, tips and tricks, video knowledge articles and other relevant learning content

3. Work closely with the technical support team on broadening customer forum engagements and growing forum infrastructure

4. Personally own the customer forum experience, practice positive messaging, always be courteous and tactful in all forum interactions

5. Ensure the outmost customer satisfaction with their overall forum experience

Candidate Profile:
Qualification:
Bachelors Degree in Electronics Engineering

Skills:
1. Demonstrated strong analytical and problem-solving skills, and ability to implement numerical models to obtain practical engineering solutions

2. Ability to work independently with minimal supervision, as well as with others in a diverse team environment

3. Demonstrated ability to manage multiple projects and to communicate effectively

4. Demonstrated skills in writing and presenting in fluent English

5. Experience with using commercial or in-house EDA software for real world, industry level applications is desirable

6. Customer service aptitude

7. Knowledge of web development tools and API programming is a plus

8. Available for occasional travel (about 5%)

 













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