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(3 - 4 Years) "Affinityx" Hiring: Customer Technical Support Engineer On Dec 2019 @ Pune



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Company:        Affinityx

Website:           www.affinityx.com

Eligibility:          Bachelors Degree

Experience:       3 - 4 yrs

Location:           Pune

Job Role:         Customer Technical Support Engineer - AESB

JOB SUMMARY:

Company Profile:

We find our people in America, in India, in Canada, in the Philippines, in Europe and beyond. Everywhere we look, we see brilliant people. We see opportunity. We see growth. We believe in multiplying the power of small business to market smarter and grow faster than anybody dared to believe.

Job Description:
1. Client support and technical issue resolution via email, phone and other electronic means

2. Obtain general understanding of OS and application operations related to company offered services

3. Identify and correct or advise on operational issues

4. Provide ongoing support

Candidate Profile:
Education:
Bachelors Degree

Experience: Applicant must have a minimum of 3-4 years experience providing customer service on commercial grade, technical, enterprise applications (i.e. level 2 or 3 support) in the prepress/design/publishing/advertising industry

Required Skills:
1. Proficiency in prepress technology

2. Understanding of Preflight Logs, OPI

3. Experience in troubleshooting workflow applications

4. Good knowledge of XML

5. Excellent customer service skills

6. Attention to detail (able to take concise case notes)

7. Flexibility

 













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