Company: Affinityx
Website: www.affinityx.com
Eligibility: Bachelors Degree
Experience:
3 - 4 yrs
Location: Pune
Job Role: Customer Technical Support Engineer - AESB
JOB SUMMARY:
Company Profile:
We find our people in America, in India, in Canada, in the Philippines, in Europe and beyond. Everywhere we look, we see brilliant people. We see opportunity. We see growth. We believe in multiplying the power of small business to market smarter and grow faster than anybody dared to believe.
Job
Description:
1. Client support and technical issue resolution via email, phone and other electronic means
2. Obtain general understanding of OS and application operations related to company offered services
3. Identify and correct or advise on operational issues
4. Provide ongoing support
Candidate Profile:
Education: Bachelors Degree
Experience: Applicant must have a minimum of 3-4 years experience providing customer service on commercial grade, technical, enterprise applications (i.e. level 2 or 3 support) in the prepress/design/publishing/advertising industry
Required Skills:
1. Proficiency in prepress technology
2. Understanding of Preflight Logs, OPI
3. Experience in troubleshooting workflow applications
4. Good knowledge of XML
5. Excellent customer service skills
6. Attention to detail (able to take concise case notes)
7. Flexibility
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