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(3 - 6 Years) "Allscripts" Hiring: Systems Engineer On Dec 2019 @ Pune



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Company:        Allscripts

Website:          www.allscripts.com

Eligibility:       Bachelors Degree

Experience:     3 - 6 yrs

Location:         Pune

Job Role:        Systems Engineer

JOB SUMMARY:

Company Profile:

We connect people, places and information across all care settings through our Open, Connected Community of Health. Our full suite of population health solutions build on the power of our comprehensive suite of Clinical and Revenue Cycle core products. We deliver the portfolio flexibility to work with all major EHR applications in the market today. We inspire smarter care

Job Description:
1. Interact with customers(Internal/External) to help troubleshoot and resolve product/windows infrastructure problems or issues

2. Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system administration/configurations/setup, product functionality, and bugs/enhancements

3. Track and document inbound support tickets and ensure proper notation of customer problems or issues

4. Document problems and solutions to train lower-level support on how to properly address customer or product problems

5. Communicate with product development department to improve on current design or to identify possible problems with design

6. Queue/ticket Management

7. Monitoring infrastructure and Application events

8. Application/Infrastructure problem analysis, followed by escalation to SMEs

9. Technical Bridge participation and management

Candidate Profile:
Qualifications:
Bachelors Degree in computer science/IT

Experience: 3 - 6 years experience

Required Skills:

1. Good understanding of Win Server 2008, 2012, 2016 / Windows 7/10 environments

2. Good understanding/Experience of Windows administration troubleshooting. E.g. DNS, DHCP, IIS, Cluster administration, Event Logs, PerfoMon, Disk Mangement

3. Especially windows server performance issues, using perfmon, perfexplorer, rammap, wireshark or any other performance monitoring tools

4. Basic or Intermediate Knowledge of SQL. E.g. SQL Jobs, Select Query, SQL database performance issues

5. Knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)

6. International support experience (preferably US or Europe i.e. good command over verbal and written English)

7. Knowledge/Experience on office applications /Word/Excel/Powerpoint/Access/Teams/PowerBI

8. Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: SCOM/AppDynamics/eG/Solarwinds etc.

 













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