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(2 - 3 Years) "Asteria Aerospace" Hiring: Customer Support On June 2020 @ Bangalore



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Company:        Asteria Aerospace

Website:          www.asteria.co.in

Eligibility:        Diploma/BE/B.Tech

Experience:       2 - 3 yrs

Location:           Bangalore

Job Role:         Customer Support

JOB SUMMARY:

Company Profile:

Asteria Aerospace is established with a vision to be the leading lifecycle (design-sustain) driven aerospace organization in the Indian private sector. The company aims to provide indigenously developed products and solutions to the global aerospace defense and civilian markets with a focus on innovation and reliability.

Job Description:
1. Coordinate with existing clients and customers by answering product and service questions; suggesting information about other products and services.

2. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

3. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information.

4. Control and manage the process of urgent orders

5. Responsible for timely delivery of orders, Joint receipt inspections and customer training.

6. Discuss, control and manage special orders and requirements

7. Address the proper people to solve problems in case of errors

8. Cooperate with internal and external stakeholders

9. Give advice on logistical and commercial solutions or alternatives

Candidate Profile:
Qualifications:
Diploma/BE/B.Tech (Mechanical / Electronics)

Experience: 2 - 3 years of prior experience in customer support or service support required.

Skills:
1. Strong planning and analytical skills

2. Ability to vision and plan for the dynamic market and changing

3. Consumer preferences

4. Strategic bend of mind and ability to follow through with stringent timelines

5. Customer Focus

 













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