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(2 - 3 Years) "BMC" Hiring: Technical Support Analyst On Dec 2018 @ Pune



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Company:         BMC

Website:            www.bmcsoftware.in

Eligibility:          BE/B.Tech/BCA/MCA/B.Sc

Experience:       2 - 3 yrs

Location:           Pune

Job Role:          Technical Support Analyst

JOB SUMMARY:

Company Profile:

Cypress Semiconductor Corp. is listed on the Nasdaq stock exchange under the ticker symbol CY. Based on San Jose, California, the company has 7,100 employees worldwide serving more than 30,000 customers.

Job Description:
1. Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues

2. Act as knowledge champion helping improve the quality of Knowledge Base.

3. Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.

4. Act as a resource of knowledge in your area(s) of expertise, whether it is a BMC Module, solution knowledge, or other experience.

5. Positively impacting high-value account(s) / customers through working on critical issues.

6. Identifies areas of business improvements and thus solving them with minimum direction

7. Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better.

Candidate Profile:
Qualifications:
Bachelor’s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 2-3 years of hands-on experience in IT.

Experience: Minimum of 2+ years working directly on Technical (Application) Support Role.

Skills:
1. Mandatory skills required on Windows Administration and on experience of troubleshooting on operating systems.

2. Basic Networking Concept and troubleshooting. CCNA certification is an added advantage

3. Added Advantage

  • Understanding of JSP scripts
  • Database (Basics of PL & SQL)
  • DBA certification if any
  • XML
  • Basic understanding of XML
  • Windows Administration – Active Directory, Exchange Server, Domain controllers.
  • Windows Admin or Server certification














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