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(1 - 2 Years) "Bank of America" Hiring: Sr Tech Associate On Aug 2019 @ Chennai



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Company:         Bank of America

Website:           www.bankofamerica.com

Eligibility:        BE/B.Tech/ME/BSc/MSc/MCA

Experience:     1 - 2 yrs

Location:          Chennai

Job Role:         Sr Tech Associate

JOB SUMMARY:

Company Profile:

This material does not take into account your particular investment objectives, financial situations or needs and is not intended as a recommendation, offer or solicitation for the purchase or sale of any security, financial instrument, or strategy.

Job Description:
1. Monitor Clean Console, eMail alerts, News Pages

2. Respond to User issues/queries trough eMail, MOC and Enterprise Chat room

3. Perform health-checks as per decided frequency and interval

4. Follow the instructions to resolve known and documented issues using Play books/ Run books

5. Escalate issues/incidents (without known solutions) to Tool owners or leads using defined escalation matrix

6. Send communication using standard template for planned outages

7. Send communication via myCTO awareness tool for any unexpected outage or application breakdown

8. Keep all stakeholders updated timely on the progress of the issue resolution until it is restored

9. Track and documentation of incident with myCTO Incident Management Tool.

Candidate Profile:
Education:
BE/B.Tech/ME/M.Tech/BSc/MSc/BCA/MCA (prefer IT/CS specialization)

Experience: 1 - 2 years

Mandatory Skills:
1. Experience in Monitoring and escalation

2. Experience in Customer/ client facing environment

3. Hands on experience in Incident and Problem management processes

4. ITIL Certification

5. Trouble shooting experience in one or more areas:

  • Applications developed in Java/J2EE
  • SQL/SQL Plus
  • Unix/Linux
  • Windows

6. Experience in Microsoft Excel

 

   












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