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(2 - 4 Years) "Bank of America" Hiring: Sr Systems Engineer On Jan 2019 @ Gurgaon/Mumbai



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Company:         Bank of America

Website:           www.bankofamerica.com

Eligibility:         B.E. / B.Tech

Experience:       2 - 4 yrs

Location:           Gurgaon/Mumbai

Job Role:          Sr Systems Engineer

JOB SUMMARY:

Company Profile:

This material does not take into account your particular investment objectives, financial situations or needs and is not intended as a recommendation, offer or solicitation for the purchase or sale of any security, financial instrument, or strategy.

Job Description:
1. Change management activities include:

  • Scheduling vendor resources to perform work during off-hours
  • Reviewing change to ensure proper documentation, due diligence, and change rigor in place within system of record
  • Arrange and participate in peer change review
  • Manage change escalations and approval process as required by an Incident or Change Condition.
  • Ensure all changes follow the prescribed change process.
  • Ensure quality control within the change documentation.
  • Ensure all required parties are engaged via a CRQ or a support task

2. Pro-active tasks related to system monitoring include:

  • Reviewing alerts and/or events with team monitoring the system
  • Assessing actions taken to resolve alert/events; impact to ability to record or playback
  • Development of SPLUNK reporting/dashboards a plus

3. Incident management activities include:

  • Operational ownership of incident during triage
  • Escalation to appropriate teams and vendors
  • Communication to leadership
  • Resolution of complex and urgent issues
  • Drive and manage RCA delivery by vendors
  • Oversee break/fix timeline, escalate, and ensure test plan is executed fully
  • Ensure incidents are closed within SLA

Candidate Profile:
Education:
B.E. / B.Tech

Experience: Minimum 2years operational engineering expertise with Voice Recording, Trader Voice and Enterprise Voice product.

Required Skills:
1. Experience working in the financial or banking industry, a plus

2. SME in NICE Voice Recorder and IPC Trading platform, key differentiator

3. Operational Engineering experience with other voice, data network, and security network technologies demonstrable by certification and/or work history

4. Understand concept of operational excellence and strive to improve environment

5. SME in NICE Voice Recorder and IPC Trading platform, key differentiator

 

   












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