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(2+ Years) "Bentley" Hiring: Technical Support Engineer On May 2019 @ Pune



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Company:         Bentley Systems

Website:           www.bentley.com

Eligibility:        Civil Engineering Degree

Experience:     2+ yrs

Location:          Pune

Job Role:        Technical Support Engineer

JOB SUMMARY:

Company Profile:

Bentley Systems is a software development company that supports the professional needs of those responsible for creating and managing the world’s infrastructure, including roadways, bridges, airports, skyscrapers, industrial and power plants as well as utility networks. Bentley delivers solutions for the entire lifecycle of the infrastructure asset, tailored to the needs of the various professions – the engineers, architects, planners, contractors, fabricators, IT managers, operators and maintenance engineers – who will work on and work with that asset over its lifetime.

Job Description:
1. Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and bugs/enhancements.

2. Encouraging engagement of users, partners and colleagues in Bentley forums and communities.

3. Enabling successful user outcomes through a proactive support (e.g. User Advancement Program).

4. Building a strong relationship with the user to become a “trusted advisor”.

5. Identify consumption gaps in product and conveying user feedback to product development team.

6. Focus on the adoption of the relevant features of the product set.

7. Identifying and sharing relevant content with the wider user community.

8. Serving as primary support liaison between company and user for urgent support issues.

9. Keeping user informed of how and when problems are resolved.

Candidate Profile:
Qulaification: Civil Engineering Degree or equivalent experience in road, rail, and site design advantageous

Experience: 2+ years of experience in Civil industry.

Required Skills:
1. Excellent English communication skills

2. Ability to resolve application problems via Community interactions (forums), telephone and e-mail.

3. Strong technical authoring skills to create high quality knowledge content to enable user self-service

4. Proficiency in another language advantageous.

 













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