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(1 - 2 Years) "CACTUS" Hiring: Associate/Customer Service On Apr 2018 @ Mumbai



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Company:        CACTUS

Website:           www.cactusglobal.com

Eligibility:         Bachelor’s Degree

Experience:       1 - 2 yrs

Location:           Mumbai

Job Role:          Associate / Customer Service

JOB SUMMARY:

Company Profile:

CACTUS is a leading global provider of scientific and medical communication services to researchers, authors, scholarly journals, publishers, academic societies, and pharmaceutical and device companies.

Job Description:
1. Respond to Korean customer queries over email/chat and sometimes over the phone

2. Understand customer needs and requirements over email/chat

3. Convert new and prospect customers into fans of our services by giving them the best suited price /service/delivery options in the first go

4. Ensure repeat and loyal customers stay loyal by providing a superlative customer service experience

5. Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition

6. Maintain fast response times and adhere to SLAs, while maintaining with zero errors in processes.

Candidate Profile:
Qualification: Bachelor’s Degree in any subject

Experience: 1- 2 years previous experience in a customer service or related role is preferred (Fresh Graduates are welcome)

Required Skills:
1. Very strong customer focus and a customer first approach

2. Excellent English speaking, writing and comprehension skills

3. Ability to multi-task and manage stress

4. Good typing speed and familiarity with MS Office particularly Word, PPT and Excel

5. Positive, passionate, open and keen to learn

6. Tech-savvy, comfortable with social media platforms and using technology/apps to get daily tasks done

 













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