2 - yrs
Company profile :
Continuum is the IT management platform company that allows Managed IT Services Providers (MSPs) to maintain and back up on-premises and cloud-based servers, desktops, mobile devices and other endpoints for their small- and medium-sized business clients.
Job Description :
1. Should be able to work independently with minimal guidance.
2. Should be able to adhere to SLAs that are defined.
1. Any graduate.
2. 2 years work experience.
1. Good communication.
2. Ready to work in a 24x7 support environment.
1. Need to have basic understanding of Quality framework.
2. Good knowledge of MS Excel, MS Word and MS PowerPoint.
3. Ability to coach and improve Techs on Quality parameters.
4. Ability to analyze and interpret data.
5. Excellent Process Knowledge in current Domain.
6. Meet targets in a timely manner.
7. Encourage and motivate the techs to drive individual performance.