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(1 - 3 Years) "DELL" Hiring: Technical Support Engineer On Aug 2019 @ Chennai



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Company:         DELL

Website:           www.dell.com

Eligibility:        BE/B.Tech

Experience:      1 - 3 yrs

Location:          Chennai

Job Role:        Technical Support Engineer (Virtualization, Server)

JOB SUMMARY:

Company Profile:

Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world.

Job Description:
1. Provide Technical support to Dell customers and partners via phone, email, or chat.

2. Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients), SDN Products & Networking.

3. Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues

4. Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment

5. Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources

6. May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems

7. After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers

8. Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)​​

Candidate Profile:
Qualification/Experience:
BE/B.Tech with 1 - 3 years Technical Support Experience​

Required Skills:
1. Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking

2. Microsoft Server OS 2003/2008/2012, SQL Server

3. VMware - VMWare View (VCA/VCP is a plus), Virtual Machine Management, VM Storage, VM Networking

4. Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)

5. Citrix - Citrix XenApp & XenDesktop (CCEA is a plus)

6. Knowledge of products, customer service, policies and procedures

 













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