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(3 - 5 Years) "Eaton" Hiring: Associate Analyst On July 2018 @ Across India



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Company:         Eaton

Website:           www.eaton.com

Eligibility:        Any Graduate

Experience:      3 - 5 yrs

Location:           Across India

Job Role:          Associate Analyst

JOB SUMMARY:

Company Profile:

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services.

Job Description:
1. Monitor systems/applications as part of day to day Command Center Operations in 24x7 environments.

2. Use system and network tools to watch for interruptions in service or other pre-defined system events

3. Take predetermined, diagnostic or remedial action where defined

4. Open tracking tickets for service interruptions and set severity based on defined criteria

5. Ensure SLAs, schedule, quality and customer satisfactions are meet and exceeded.

6. Ability to prioritize and successfully handle multiple engagements simultaneously.

7. Responsible for achieving assigned metrics for the organization

8. Contact the appropriate second level support team to respond to each service interruption

9. Assist in problem resolution as directed by second level

Candidate Profile:
Qualifications:
Any Graduate

Experience: 3 - 5 Years of IT Infrastructure Support Experience.

Technical Skills:
1. Knowledge of Data Center Technologies, Facility Maintenance, Wide Area Network and Security.

2. Knowledge of Operating systems like Windows, Unix, Linux, etc.

3. Knowledge of any system/application monitoring tools like Control-M, CA-7, HP Operations Manager etc.

4. Knowledge of Remedy.

5. Complete Understanding of Remote Infrastructure Management using ITIL Framework.

6. Strong Understanding of Global Command Center, L1 Support Model and the Work Flow between L1 to L2.

 

   












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