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(3+ Years) "Etech" Hiring: CTI Engineer On Feb 2020 @ Gandhinagar



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Company:         Etech

Website:           www.etechgs.com

Eligibility:        Bachelors Degree

Experience:     3+ yrs

Location:         Gandhinagar

Job Role:       Computer-Telephony Integration (CTI) Engineer

JOB SUMMARY:

Company Profile:

Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over 17 years, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.

Job Description:
1. Monitors end-user usage of systems and effectively perform daily administrative tasks

2. Analyze business requirements, provide time estimates, create and modify Call Flow Diagrams, preparation of design documents, system development, and production handover.

3. Continuously improve system performance reports, perform root cause analysis for system outages; suggest improvements to ensure system up-time

4. Analyzes application requirements and determine feasibility of design within time and cost constraints.

5. Consults with other IT staff to evaluate interface between hardware and software, operational and performance requirements of overall system.

6. Formulates and designs applications, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.

7. Provide mentoring to the Consultant and executive updates on progress of implementation

8. Understand and ensure system service level goals are achieved

9. Insure that implementation plan is updated and current

Candidate Profile:
Education/Experience:
Bachelors Degree from four-year college or university preferred and at least 3 years experience in the field or a related area; or equivalent combination of education and experience.

Required Skills:
1. Good knowledge of Inbound and Outbound

2. Working knowledge of Contact Center Technologies (IVR, CTI, WFM, Call Routing etc.)

3. Should have experience of working on dialer platform like Aspect, Genesis, Unify (Very good if), VICIdial, Neox etc.

4. Voice Technology knowledge like VOIP, PSTN, and Voice protocol knowledge eg. SIP, H.323, RTP, RTCP etc . Codec being used: like G.711, G.729, G.723 etc.

5. Should have knowledge on IVR flow design, call routing and basic networking knowledge

6. Hands-on experience of routing development using IRD & Composer.

7. Knowledge of SCI for monitoring and troubleshooting

8. Knowledge of JavaScript and Java development skills will be an added advantage

9. Experience on Virtual Hold Technologies

 













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