Company: Etech Global Services
Website: www.etechgs.com
Eligibility: Any Graduate
Experience:
Freshers
Location: Gandhinagar, Gujarat
Job Role: Customer Service Representative (Voice Process)
JOB SUMMARY:
Company Profile:
Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over 17 years, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.
Job
Description:
1. Answer inbound calls within guidelines/goals established by the client.
2. Listen actively, converse well on the phone with East Coast customers and be confident on calls.
3. Assist Customers who will call in to seek assistance not limited to:
- Addition/Removal of services
- Upgrade/Downgrade their services
- Billing and Account related inquiries.
4. Focusing to ensure customers are given all the required support and ensure their concerns are resolved in the first attempt. (First Call Resolution)
5. Consistently achieve call quality score goals to meet client and customer satisfaction goals as well as maintain First Call Resolution.
6. Superior Customer Service Skills
7. Be savvy, because most of the customers will call while they are traveling and need to ensure we do not waste their time.
8. Understand the vast process product line-up and provide the right plan based on their requirement.
9. Work on different platforms to access customers account.
Candidate Profile:
Qualification: Any Graduate
Technical Skills:
1. Must be self-motivated, driven to succeed and ready to hit the ground running
2. Customer Focus Attitude
3. Excellent Listening Skills
4. Strong Verbal Communication
5. Building Relationships
6. People Skills (empathetic and willingness to serve others)
7. Interpersonal Savvy
8. Problem Solving
|
