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(1+ Years) "Etech" Hiring: Quality Analyst On May 2020 @ Gandhinagar



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Company:         Etech Global Services

Website:           www.etechgs.com

Eligibility:         Any Graduate

Experience:       1+ yrs

Location:          Gandhinagar, Gujarat

Job Role:         Quality Analyst

JOB SUMMARY:

Company Profile:

Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over 17 years, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.

Job Description:
1. Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards.

2. Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level.

3. Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions.

4. Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations.

5. Assists with routine and ad hoc requests.

6. Supports projects and initiatives within the department.

7. Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information.

8. Sends data and reports to account stakeholders if needed.

Candidate Profile:
Education:
Graduate or equivalent.

Experience: Minimum 1 year work experience; Quality experience is an added advantage.

Required Skills: Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.

 













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