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(1 - 6 Years) "Grid Logic" Hiring: Customer Support Representative On Aug 2019 @ Hyderabad



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Company:         Grid Logic

Website:            www.gridlogic.in

Eligibility:          Masters Degree

Experience:       1 - 6 yrs

Location:           Hyderabad

Job Role:         Customer Support Representative

JOB SUMMARY:

Company Profile:

Grid Logic helps Clients turn strategy into action and set high targets. Our customers have reported dramatic improvements in operational-level compliance with corporate strategies and increased Brand Awareness, sales and profitability.

Job Description:
1. Answer chats/calls and respond to customer requests.

2. Provide customers/players with account information.

3. Transfer customer chats to appropriate staff.

4. Identify, research, and resolve customer issues using the computer system.

5. Complete call logs and reports.

6. Research accounts for misapplied payments.

7. Recognize, document and alert the supervisor of trends in customer chats.

8. Recommend process improvements.

9. Other duties as assigned.

Candidate Profile:
Qualifications:
Masters Degree preferred.

Experience: 1 - 6 years experience preferred.

Required Skills:
1. Superior written and oral communication skills, including presentation skills.

2. Ability to work under pressure and according to deadlines.

3. Excellent listening skills, Strong analysis skills and ability to find solutions using lateral thinking.

4. Worked in a sales/pre-sales or consulting environment.

5. Basic technical skills in advanced system hardware and software.

 













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