Company: Grid Logic
Website: www.gridlogic.in
Eligibility: Any Graduate
Experience:
Freshers / Experience
Location: Hyderabad
Job Role: Technical Support
JOB SUMMARY:
Company Profile:
Grid Logic helps Clients turn strategy into action and set high targets. Our customers have reported dramatic improvements in operational-level compliance with corporate strategies and increased Brand Awareness, sales and profitability.
Job
Description:
1. Provide customer and technical support to customers through inbound phone, chat and email requests.
2. Independently identify, troubleshoot, document, categorise and replicate customer problems and then escalate complex problems according to defined escalation procedures
3. Communicate bug fixes and new product enhancements to customers
4. Report enhancement requests received from customer regarding hardware, application, or documentation
5. Ensure all the relevant dashboards are updated
6. Analysing call logs to spot trends and underlying issues.
7. Follow up and make scheduled call backs to customers where necessary.
8. Partner with Technical Support team members on various strategic projects when needed
9. Build relationships with customers as required. Develop and maintain efficient and effective operations leading to ongoing enhanced customer experiences.
Candidate Profile:
Essential Skills:
1. Proven experience in Customer and Technical support
2. Deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve their experience
3. Excellent written and verbal communication skills and relationship building skills
4. A high-energy, self-starter, independent decision maker and risk-taker who sets steep personal and business goals and successfully develops and executes plans to achieve them.
5. The ability to maintain calm under pressure
6. Efficiency and organisational skills
7. Ability to think strategically and to lead
8. Advanced troubleshooting and multi-tasking skills
9. Flexible to work in shifts
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