Untitled Document
"HDFC Bank"
Hiring : Project Manager - Quality Initiatives Group @ Hyderabad
Company
HDFC Bank Limited
Website
www.hdfcbank.com
Eligibility
Any Graduate/PG
Experience
1-3 Years
Location
Hyderabad
HDFC Bank Limited
Job Role: Project Manager - Quality Initiatives
Group
Job Summary :
Responsibilities:
Driving service quality improvements for all customer
touch points with clear focus on a set of branches:
Responsible for conducting on-site assessment, drawing action plan on the
gaps along with branch banking team, driving improvement and ensuring sustenance
Carrying out mystery shopping
Driving improvements in Direct Banking Usage across set of branches
Benchmarking Quality Practices with other banking, financial institutions
and service organizations. Suggesting relevant practices for implementation
in the organization
Taking up business process improvement projects across various business functions
e.g. Retail Assets, Liabilities, Collections, Credit, Operations, Admin and
other support services through study of processes, identification of process
gaps and use of structured methodology (Six Sigma, Lean, Lean Sigma) to bridge
process gaps
Desired Profile Requirements:
Preferably from an engineering background with relevant
quality certifications Black Belt, Lean Six Sigma, Six Sigma, etc.
Minimum 1 year relevant experience
Ability to study processes and manage initiatives, garner support from project
teams in challenging environment
Good written and verbal communication skills
Good presentation skills
Ability to engage the leadership team and achieve their buy-in
Ability to engage the team members, concerned businesses and create shared
need for the success of projects
SUBMIT
YOUR UPDATED RESUMES ON:
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