Ability to read & write in French.

Ability to speak and understand English fluently.

Ability to write business letters and reports.

Good listening skills.

Ability to learn quickly, retain and transfer knowledge appropriately.

Ability to understand and interpret numeric data.

Ability to type quickly and accurately and process data using a computer, keyboard and mouse.

Flexibility to work in shifts.

Ability to build rapport with and relate to a wider range of people

Ability to maintain focus while working with voluminous data

Ability to multi-task

Capability to work under stress

Business Area/Department

Global Processing - French Operations

Academic Qualifications:

10+2 / Graduate in any discipline

Years of Experience 0-5 years of experience.Freshers are welcome to apply. BPO experience can be added advantage

JD:

Provide information to customers.

Process payments as per customer's instructions.

Process account opening for customers.

Ensure that each call / work is completed in accordance with established procedures and standards.

Produce MI as required.

Identify and escalate potential showstoppers.

Support achievement of team objectives.

Foster development of co-workers.

Contribute to the creation of a supportive work environment driven by people centric values.

Satisfy internal and external customers.

To maintain HSBC's internal control standards.

To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.

To continually re-assess the operational risks inherent in the business, taking account of changing environmental conditions.