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(1+ Years) "HackerEarth" Hiring: Technical Support Engineer On Sept 2019 @ Bangalore



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Company:        HackerEarth

Website:           www.hackerearth.com

Eligibility:        B.Tech/B.E

Experience:      1+ yrs

Location:           Bangalore

Job Role:         Technical Support Engineer

JOB SUMMARY:

Company Profile:

HackerEarth is a technology startup headquartered in Bangalore, India. Programmers visit HackerEarth to improve their programming skills by solving problems, compete in hackathons & coding challenges and get awesome jobs. We have quickly grown to become the largest programmer community in Asia and are looking to grow aggressively grow overseas.

Job Description:
1. Interact with users/customers and respond to their tickets/queries related to the use of HackerEarth platform

2. Documenting troubleshooting in Bug tracking system and ticket handling on Support ticketing system

3. Creating and running code scripts to automate requests and resolve bugs

4. Work closely with Sales team and assist them with:

  • Data requests
  • Setting up of accounts
  • New account creation
  • Usage updates

5. Should be able to respond to queries and issues over the weekend

Candidate Profile:
Qualification:
B.Tech/B.E (CS) Graduates would be preferred.

Experience:
1+ years experience in handling queries from B2B client.

Required Skills:
1. Good knowledge of Python, SQL DBS and Linux

2. Know how to use Django framework is a plus

3. Ability to handle multiple competing priorities in a fast-paced environment.

4. Firm grasp of how the web works, networking, and software products

 













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