Image Map

Untitled Document

(3 - 5 Years) "InsideView" Hiring: Technical Support Engineer On Dec 2019 @ Hyderabad



JOBS FOR FRESHERS
2016 FRESHER JOBS
2017 FRESHER JOBS
2018 FRESHER JOBS
2019 FRESHER JOBS
 
JOBS BY LOCATION
Bangalore Jobs
Chennai Jobs
Pune Jobs
Mumbai Jobs
Delhi Jobs
Kolkata Jobs
Noida Jobs
Gurgaon Jobs
OtherCity Jobs
 
JOBS BY CATEGORY
Walk-Ins
Freshers Jobs
IT Jobs
Bank Jobs
Govt.Jobs
BPO Jobs

Company:        InsideView

Website:           www.insideview.com

Eligibility:         Bachelors Degree

Experience:       3 - 5 yrs

Location:           Hyderabad

Job Role:         Technical Support Engineer

JOB SUMMARY:

Company Profile:

InsideView is the only company that augments its industry-leading data with real time insights for greater immediacy and connections for greater influence. An early innovator, InsideView was the first to introduce a market intelligence solution in 2005.

Job Description:
1. Own support cases and manage customer expectation till end resolution as per defined SLAs

2. Respond to general inquiries and technical troubleshooting requests related to key management, throttling, usage and authentication

3. Work with customers to reduce troubleshooting requests to simple and reproducible test cases, such as a standalone executable, script, or PostMan request

4. Document each case fully by following established processes

5. Work with Engineering team to triage & escalate product defects and recommend solutions

6. Work with Product Management team to recommend feature enhancements

7. Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the support team

8. Add design and implementation best practices to API community knowledgebase

9. Run monitoring reports for usage, performance, and/or availability.

Candidate Profile:
Qualifications:
Bachelors Degree in Computer Science Engineering

Experience: 3 to 5 years of relevant experience in web application technical customer support (voice and email), with a strong customer interaction experience

Required Skills:
1. API familiarity, ideally with REST/JSON

2. Working knowledge of UNIX shell and commands, e.g., curl, and database concepts

3. Authentication experience such as with an application authenticating with Facebook, Twitter or an OAuth2 provider is ideal

4. Experience in administering at least one CRM application such as Salesforce, Microsoft Dynamics, etc.

5. Knowledge of Web Services/SOAP/Middleware (knowledge of Weblogic/Websphere app servers a big plus)

6. Understanding of Agile product development methodology, SaaS and Sales life-cycle

7. Understanding of Call Center Technology and metrics, SLAs and CSAT

 













Please Note: Durgajobs.com is not in any way responsible for any consequences of you applying for a job through the vacancies listed on this site. Please do thorough research before applying. We take utmost care in publishing jobs on this site.While every care has been taken to avoid mistakes and errors on the web pages, durgajobs.com shall not be liable to any person in any manner whatsoever by reason of any error or omission which might have crept in unintentionally.