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(2+ Years) "McAfee" Hiring: Technical Support Engineer On Apr 2019 @ Bangalore



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Company:        McAfee

Website:           www.mcafee.com

Eligibility:        Any Graduate

Experience:      2+ yrs

Location:          Bangalore

Job Role:        Technical Support Engineer

JOB SUMMARY:

Company Profile:

McAfee is one of the world’s leading independent cybersecurity companies. Inspired by the power of working together, McAfee creates business and consumer solutions that make the world a safer place. By building solutions that work with other companies' products, McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of threats happen simultaneously and collaboratively.

Job Description:
1. Interact with the Skyhigh customers via phone/email and provide the highest level of urgency to resolve customer issues in timely manner.

2. Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research 
and troubleshooting.

3. Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.

4. Work closely with Support Escalation engineers to resolve critical issues

5. Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority.

6. Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc.

Candidate Profile:
Experience:
2+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills.

Required Skills:
1. Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP,SMTP).

2. Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI,Network Security – Firewalls/Proxy and SIEMs

3. Understanding of cloud platforms like Azure, O365 suite, AWS, Salesforce is desired

4. Good understanding of Linux/Unix

5. Knowledge of Java and SQL is a plus

6. Scripting language (e.g. Perl, python) is a plus.

 













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