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(Freshers) "NTT DATA" Hiring: Associate System Engineer On Oct 2018 @ Bangalore



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Company:         NTT DATA

Website:           www.nttdata.com

Eligibility:         Any Graduate

Experience:      Freshers

Location:           Bangalore

Job Role:        Associate System Engineer

JOB SUMMARY:

Company Profile:

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

Job Description:
1. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them

into the ticketing tool.

2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)

3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.

4. Triaging the tickets to different support groups based on category of the ticket

5. Following up on tickets and tracking them to closure

6. Providing sufficient and accurate information to users on the ticket status

 













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