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(3+ Years) "NetApp" Hiring: Technical Support Engineer On June 2019 @ Bangalore



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Company:        NetApp

Website:          www.netapp.com

Eligibility:       B.E / B.Tech

Experience:     3+ yrs

Location:         Bangalore

Job Role:       Technical Support Engineer _ Hardware

JOB SUMMARY:

Company Profile:

In 1993, we shipped our first data storage system to Patrick Mulrooney, who at that time was a system administrator at Tandem Computers. The network appliance was designed to clean up his infrastructure sprawl. He loved its simplicity.

Job Description:
1. Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.

2. Provide troubleshooting and technical support via phone, Web based tools and email.

3. During problem escalations, act as a liaison between customers and Engineering support.

4. Collaborate with other teams and experts whenever required to solve complex technical issues.

5. Continuously develop skills leveraging several learning tools available at NetApp Inc. • Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers

6. Research, document, and escalate cases as needed.

7. Be flexible in working in shifts (4AM IST to 6PM IST).

8. Able to address multiple customer issues simultaneously.

9. Directly support customers with exceptional verbal and written communication and troubleshooting skills.

Candidate Profile:
Education:
B.E or B.Tech Graduate (Computer Science, E & C, I.T, E&E) from a reputed college.

Experience: Must have at least 3 years of experience in a technical customer support environment or field experience and at least 2 years of experience with products and technologies in an Enterprise environment.

Technical Skills:
1. Basic understanding of RAID Concepts.

2. Good understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.

3. Familiar with NetApp hardware (FAS, AFF, Disk Shelf) architecture.

4. Working knowledge of switches (CISCO / Brocade/ NetApp)

5. Understanding of Service Processor/ BMC/ iLO/ RLM functionalities.

6. Knowledge of hardware components on Controllers, shelves, ethernet/ FC switches.

7. Basics of SAS, FC, ACP cabling.

8. Hands on installation, administration and upgradation of drivers and firmware’s.

9. Familiar with logging methodology on switches, FAS and AFF issues.

 













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