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(Fre/Exp) "OpenText" Hiring: Technical Analyst On Nov 2019 @ Hyderabad



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Company:         OpenText

Website:          www.opentext.com

Eligibility:        Any Graduate

Experience:     Freshers/Experience

Location:          Hyderabad

Job Role:        Technical Analyst

JOB SUMMARY:

Company Profile:

OpenText is the leader in Enterprise Information Management (EIM). Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.

Job Description:
1. Work on medium to complex customer issues and with Escalation Management as & when needed,

2. Work towards achieving individual and overall Global Technical Support (GTS) Initiatives & Goals,

3. Authoring Technical Documents (Knowledge Articles, or KBAs) & Champion Toolkits that will create self-serve knowledge base,

4. Mentor new engineers on both technical and process aspects, conduct KT sessions as applicable,

5. Takes initiative in team building & development activities.

Candidate Profile:
Required Skills:
1. Proficiency in Operating Systems – Windows, Linux

2. Troubleshooting and Debugging Skills

3. Log Analysis

4. KCS Knowledge and experience in creating KB documents

5. Basic Knowledge of Cloud Computing and Cloud applications

6. Basic knowledge /Understanding of OTDS

7. Basic knowledge /Understanding of Networks and Protocols (HTTP/HTTPS etc.)

8. Familiarity on document / content / process mgmt. softwares

 













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