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(1 - 5 Years) "OpenText" Hiring: Technical Support Specialist On July 2018 @ Bangalore



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Company:         OpenText

Website:           www.opentext.com

Eligibility:        Any Graduate

Experience:      1 - 5 yrs

Location:          Bangalore

Job Role:         Technical Support Specialist

JOB SUMMARY:

Company Profile:

OpenText is the leader in Enterprise Information Management (EIM). Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.

Job Description:
1. Providing high quality technical support, effectively analyzing issues, providing issue resolution, and customer notification.

2. Actively participates in self-improvement, process, and technology training programs.

3. Continually strives to expand comprehension of troubleshooting methodologies

4. Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers

5. Submit and provide new content to knowledge base

6. Manage Customer Accounts as requested

7. Participate in documentation and product review

8. May provide technical leadership and training for new and existing products within technical area

9. Perform other/additional duties and projects that may be periodically assigned.

Candidate Profile:
Experience: 1 - 5 years technical support experience with related skills

Required Skills:
1. Windows, UNIX/ Linux scripting experience.

2. Experience in Communication protocols (FTP, SFTP, AS2, HTTPS)

3. Possess technical background in related field

4. Ability to multitask and coordinate with internal resources during major incidents and/or high severity situations

 













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