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(0 - 2 Years) "Radix" Hiring: Solution Support Executive On Oct 2018 @ Ahmedabad



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Company:        Radix

Website:           www.radixweb.com

Eligibility:        Any Graduate

Experience:     0 - 2 yrs

Location:          Ahmedabad

Job Role:        Solution Support Executive

JOB SUMMARY:

Company Profile:

Radix is a clique of multitalented and vibrant people in quest of opportunities to deliver quality outsourcing services. We make no fuss about vision or mission. We just follow the simple rule of ‘identify the need and persevere to meet it’.

Job Description:

Product Support:
1. Respond to support tickets & Live Chat queries from clients within agreed Service Level Agreements

2. Resolve client queries in a fast and professional manner

3. Keep client updated on the progress of resolving their support ticket & queries

4. Ensure all support coming in on emails, phones and conversations is logged in the Internal support system

5. Log any bugs or feature request in bug and feature handling system

6. Feedback any important client information to Client Services Team and/or

Solution Training:
1. Conduct a Training for Business Ready Solution

2. Assist client for Setup & hand holding

3. Keep in touch with assigned client to make sure client is happy or have any issues

4. Get feedback of clients post training.

Candidate Profile :
Qualification: Any Graduate or Undergraduate.

Skills Set: Customer Support, Product Support, Good Communication Skills

 













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