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(1 Year) "Red Hat" Hiring: Associate Technical Support Engineer On June 2019 @ Pune



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Company:      Red Hat

Website:        www.redhat.com

Eligibility:      Bachelors Degree

Experience:    1 year

Location:        Pune

Job Role:       Associate Technical Support Engineer

JOB SUMMARY:

Company Profile:

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.

Job Description :
1. Ensure that customers get the maximum value from our offerings and subscriptions and that they know how to easily use them

2. Support customers by responding within the designated service-level agreement (SLA) to incoming calls, as well as chat and web-based inquiries about our technologies

3. Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs

4. Exceed customer expectations by providing outstanding customer service

5. Proactively update our customers and ensure that they are satisfied with our support service

6. Collaborate with other engineers and developers to develop creative solutions for our customers, including offering fixes

7. Manage customer cases and maintain clear and concise case documentation

Candidate Profile:
Qualification:
Bachelor’s degree or equivalent experience within the enterprise information technology (IT) sector.

Experience: Linux or Unix system administration experience of 1 year or less

Required Skills:

1. Excellent technical knowledge of and actual experience with the Linux kernel and networking

2. Fundamental understanding of Red Hat Ceph and Gluster Storage architecture and administration experience across all working components

3. Demonstrated first-rate customer service experience or prior technical support experience; desire to go above and beyond in assisting customers

4. Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

5. Ability to deal with rapid change and limited structure

6. Proven ability and willingness to learn new open source technologies

7. Committed to providing the best experience possible for Red Hat customers

8. Excellent reading and writing skills in English; fluent English language skills are preferred

 













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