Replicon Software (India) Pvt Ltd
3 - 8 yrs
Senior SaaS Operations Engineer
Replicon is the leading provider of cloud time tracking applications. Our products are used by over 7,800 companies of all sizes worldwide to better manage workforce attendance, projects, professional services organizations, and shared services resources.
By providing complete transparency into time data, our technology reduces compliance risk, keeps costs down, and provides unparalleled insight into the key drivers of business performance.
1. Remote monitoring of Microsoft Windows 2003/2008 servers which includes of Performance, uptime, website status, web based application & server resources
2. Responding to Alerts on monitoring tools
3. Identify the root cause and troubleshoot
4. Troubleshoot Web Application, website issues & IIS
5. Work closely with various teams for early issue closures
6. Handle Level1 Escalations, and adhere to escalation matrix
7. Provide necessary information/observations/logs & all required support to next level for diagnose a reported/escalated problem
1. 3+ years of related experience
2. Candidate must have prior 2+ years experience in Windows 2003 and 2008 Server & Monitoring
3. Experience working in a production environment