Eligibility Any Graduate
0 - 1 yrs
Job Role Manager Operations BPO
We are India’s leading job and resume search engine catering to distinct needs of both job seekers and job providers. What differentiates us from other such service providers, is a set of unique features like – easy and quick access to Resumes, registration free job search, no joining fees for job providers as well as job seekers, and much more.
1. Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
2. Should have worked as an Asst.manager in domestic BPO (Telecom) for 2+ years.
3. Should have min 4+ years work experience in domestic call center (Telecom)
4. Should have experience in both Inbound and Outbound process.
5. Should have sound knowledge on dialer metrics.
6. Interfaces with other departments through written and verbal communications to resolve all priority tasks
7. Manages interdepartmental administrative functions
8. Provides leadership, guidance and direction Assistant managers & Team leaders.
9. Communicates effectively with internal staff and external company customers
Skills Required :
1. Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence