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(1+ Years) "SAP" Hiring: Associate Support Engineer On July 2019 @ Hyderabad



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Company:         SAP

Website:           www.sap.com

Eligibility:        Bachelor’s Degree

Experience:       1+ yrs

Location:           Hyderabad

Job Role:          Associate Support Engineer

JOB SUMMARY:

Company Profile:

SAP is at the center of today’s technology revolution. The market leader in enterprise application software, SAP helps organizations fight the damaging effects of complexity, generate new opportunities for innovation and growth, and stay ahead of the competition.

Job Description:
1. Act as the first point of contact for all CallidusCloud customers, consultants and partners requiring application support.

2. Triage all incoming web, phone and email case requests.

3. Provide phone, chat and email assistance to customers, consultants and partners on the usage of CallidusCloud products and layered components, such as data transformation tools and report writing tools.

4. Send first response for all incoming cases verifying the severity, next steps, ETA for next communication

5. Research, analyze and troubleshoot to diagnose and resolve technical problems.

6. Install and configure the product suite to recreate issues and analyze for root cause.

7. Develop and maintain effective relationships with internal and external customers.

8. Proactively communicate client status, concerns and issues to appropriate management team.

9. Contribute to CallidusCloud Community i.e. responding to product forums and posting knowledge-based articles.

Candidate Profile:
Qualification:
Bachelor’s Degree in Computer Science, CIS, MIS, STEM or related field required.

Experience:
1+ years of experience in a customer support environment, SaaS experience a plus.

Required Skills:
1. Knowledge or experience with relational databases such as Oracle, SQL Server, etc.

2. Knowledge or experience with Linux and Windows operating systems.

3. Foundational knowledge of technology components such as:#

  • SQL and SQL stored procedures (PL/SQL, T-SQL)
  • Scripting programs e.g. Python, Groovy
  • Web Application Servers e.g. Tomcat , Weblogic
  • Java language including XML, Servlet, EJB APIs

 













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