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(Freshers) "SonicWALL" Hiring: Graduate Trainee Support Engineer @ Bangalore

Company        SonicWALL

Website          www.sonicwall.com

Eligibility        Bachelor's degree in CS/IS/ E&C Engineering

Experience     Freshers

Location         Bangalore

SonicWALL

Job Role: Graduate Trainee Support Engineer

Job Summary :

SonicWALL Infosecurity Pvt Ltd (wholly owned by SonicWALL Inc., USA) is hiring Graduate Trainee Support Engineers for their global technical assistance centre (TAC) in Bangalore.

Bachelor's degree in Computer Science/Information Sciences/ Electronic & Communications Engineering is preferred

Responsibilities:

Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment

Assist customers with deployment of SonicWALL network security products like Firewall/IPS and VPN solutions

Provide technical solutions and workarounds for end users on the Level 1 Calls on respective product line

Requirements:

Willing to work in 24x7 environment in night shifts.

Good understanding of LAN/WAN topologies and technologies

In-depth knowledge of OSI Model, TCP/IP, IP subnetting, Network Security basics, Routing, Switching and basics of IPV6

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