0 - 5 yrs
Job Role Associate/Senior Associate
Established in 1986, Sutherland Global
Services is a global provider of business process and technology
management services offering an integrated portfolio of analytics-driven
back-office and customer facing solutions that support the
entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland
is one of the world’s largest independent BPO companies
employing over 30,000+ professionals across 40+ operation
centers and business operations located in Brazil, Bulgaria,
Canada, China, Colombia, Egypt, India, Jamaica, Malaysia,
Mexico, Philippines, the United Arab Emirates, the United
Kingdom, and the United States.
1. Handling inbound calls from customers across country.
2. Resolving customer queries with regards to trouble shooting .
3. Providing customer satisfaction.
4. 100% accuracy in data maintainance.