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(1 - 3 Years) "Talview" Hiring: Associate Customer-Success On Aug 2018 @ Bangalore



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Company:        Talview

Website:           www.talview.com

Eligibility:        Any Graduate

Experience:     1 - 3 yrs

Location:          Bangalore

Job Role:         Associate Customer-Success

JOB SUMMARY:

Company Profile:

Talview is a leading assessment technology solution provider which leverages NLP, Machine Learning, Video Analytics. Talview as an innovative, nimble organization is in pursuit of disrupting the global assessment industry and to bring in efficiency through the use of latest technologies. Talview’s clientele include many of the Fortune 500 and it has served clients across 102 countries.

Job Description:
1. Training and onboarding customers

2. Resolving escalated customer complaints without the need for team lead intervention

3. Documenting of help, troubleshooting and problem resolution steps

4. Discovering upsell opportunities and contract renewals

5. Conducting customer feedback calls and reviews

6. Contributing to product roadmap based on customer inputs and providing feedback to product team on new features rolled out.

Candidate Profile:
Experience:
1 - 3 years of experience

Required Skills:
1. Excellent Written and Verbal Skills in the English Language

2. Relationship Management and Networking Skills

3. Firm grasp of using computers and office software tools

4. Time management and quick learning

5. Interest in marketing as a career

 













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