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(0 - 3 Years) "Tata Communications" Hiring: Customer Service Executive On Nov 2016 @ Pune



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Company         Tata Comunications

Website            www.tatacommunications.com

Eligibility         B.E ( EXTC / IT)

Experience      0 - 3 yrs

Location           Pune

Job Role         Customer Service Executive

JOB SUMMARY:

Company Profile:

Tata Communications is a global company with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8,000 employees across 38 countries. The $3.2 billion company is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is the flagship telecoms arm of the $103.3 billion Tata group.

Job Description:
1. Voice complaint troubleshooting & resolution with help of various telecom tools

2. Network Monitoring and analysis

3. Proactive network alarm analysis and reporting

4. Co-ordination with various internal stake holders and as well external international customers for problem resolution

5. Escalation/incident handling and management from service assurance perspective till the closure of incident

6. Initiate and participate in various CSAT activities

Requisite Skills:
1. Knowledge of TDM / Voip technologies

2. Switching, Transmission, IP knowledge

3. Hands on switch experience preferably Sonus

4. Protocol: SS7, SIP

5. Complaint Management, 24*7 NOC operations

Behavioural:
1. Responsible to Manage the shift for International Voice NOC .

2. Good analytical skills and required excellent communications skills.

Candidate Profile:
1. Qualifications:
B.E. ( EXTC / IT)

2. Work Experience: 0 - 3 years of experience

 













 

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