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(Fre/Exp) "Thermo Fisher" Hiring: IT Process Analyst On Sept 2018 @ Bangalore



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Company:       Thermo Fisher

Website:           www.thermofisher.com

Eligibility:        Any Graduate

Experience:    Freshers / Experience

Location:         Bangalore

Job Role:        IT Process Analyst

JOB SUMMARY:

Company Profile:

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and more than 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer.

Job Description:
1. Executes the Enterprise Incident and Knowledge Management policies and processes in adherence with global and local requirements resulting in the provision of stable and reliable IT Services

2. Responsible for management of Incident and Knowledge investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures

3. Provides input & requirements to the roadmap for the evolution of the 2 Processes

4. Implements, manages and maintains the processes in Thermo Fisher ITSM tools (ServiceNow, HP PPM, etc)

5. Coordinates and manages the day-to-day process activities, workflows and work instructions

6. Coordinates with other ITSM Business Analysts to implement requirements from IT and business partners

7. Ensures enterprise processes are executed across the Thermo Fisher enterprise

8. Works collaboratively with process owners and stakeholders to re-engineer processes to be simple, repeatable, measurable, and achievable

9. Continuously analyzes process data and drives opportunities to improve the processes or execution of the processes

10. Defines and implements best practices and standards to improve Process execution efficiency

 













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