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(Fre/Exp) "Vlocity" Hiring: Customer Support Engineer On Apr 2018 @ Bangalore



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Company:      Vlocity

Website:         www.vlocity.com

Eligibility:      Bachelor's Degree

Experience:    Freshers / Experience

Location:        Bangalore

Job Role:       Customer Support Engineer

JOB SUMMARY:

Company profile :

Vlocity is a fast-growing enterprise applications company focused on bringing industry-specific business processes to the cloud. With 400 employees around the world and customers on six continents, Vlocity has been the fastest-growing independent software vendor on the Salesforce platform for two years running.

Job Description:
1. Responsibilities will primarily focus on enabling implementation teams to solve complex technical issues across all currently active projects.

2. Provides development support via phone, chat and email, screen sharing, and video conference to Vlocity Support Analysts and Services Teams.

3. Assist Services Teams and Support Analysts with best practices and optimization with the suite of Vlocity products as well as integrating with Salesforce.

4. Follow established support processes and procedures.

5. Write and update customer facing and internal technical documentation ensuring that our Customers, Partners, and Services Teams have the most up to date information.

Candidate Profile:
Qualifications:
Bachelor's Degree in Computer Science/MIS/Information Technology or equivalent work experience

Experience:
1. Must have demonstrable experience with SaaS product(s) and Internet development technologies (AngularJS, HTML, CSS, REST, etc.)

2. Experience with Salesforce.com in an administrative/developer capacity and a detailed understanding of the Salesforce.com data model and architecture is a plus

3. Experience with the Vlocity suite of Products including OmniScript and DataRaptor a plus

4. Experience in the Insurance, Health Insurance, Telecommunications, and Public Sector industries a plus

 













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