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(1 - 5 Years) "XL Dynamics" Hiring: Application Support Engineer On Sept 2018 @ Mumbai



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Company:        XL Dynamics

Website:          www.xldynamics.com

Eligibility:        B.E/B.Tech/BCA/MCA/M.Tech

Experience:       1 - 5 yrs

Location:           Mumbai

Job Role:          Application Support Engineer

JOB SUMMARY:

Company Profile:

XL Dynamics India Pvt. Ltd. was established in 2002 and incorporated in 2005, with its wholly owned office located in Navi Mumbai. Our web-based loan origination and servicing systems is one of the most advanced technology platforms in the industry.

Job Description:
1. Provide first level Technical Support to the clients in USA.

2. Troubleshoot application login, user profile set up and software related issues.

3. Troubleshoot issues/queries raised by operational teams related to application.

4. Manage issue resolution by providing solution from a remote location or by accessing the user’s desktop.

5. Record escalation from employees and notify Development and QC team for required changes in application.

6. RCA documentation and Issue resolution documentation.

Candidate Profile:
Qualifications:
B.E/B.Tech/BCA/MCA/M.Tech in Computers/IT (certified JAVA/SQL/Software Testing/Coding candidates are preferred).

Experience: 1 - 5 years of experience in Technical/Application support position.

Skills:
1. Should know basics of Coding.

2. Should have knowledge about Software testing.

3. Should be good in MS Office tools and documentation.

4. Should know multiple JAVA and SQL programs.

5. Should be able to communicate (both verbal and written) in English.

6. Should be able to exercise judgement within procedures and practices to determine appropriate action.

7. Should be able to manage and prioritize multiple work requirements to meet deadlines.

8. Should be self-managed, responsive and dedicated to customer support.

9. Should be able to work independently and in a team environment.

 













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