Concentrix is currently seeking fresh graduates to join their team as Quality Analysts in Hyderabad. This position welcomes candidates from any graduate background, offering an inclusive opportunity for individuals to kick-start their career in quality analysis. As a Quality Analyst at Concentrix, successful candidates will have the chance to contribute to maintaining and enhancing the quality of services provided by the company. This role serves as an excellent entry point for freshers to gain practical experience in quality assurance within a supportive and dynamic work environment.
Company Name: Concentrix
Job Role: Quality Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Finding sales opportunities from calls.
- Evaluate the agent’s effectiveness and implement corrective actions.
- Evaluate Trainer/QA effectiveness and report to AM/DM/Manager.
- Participate in the calibration of Trainers, QAs, and Voice Coaches within the team.
- Support Front Line Recruitment Teams to assess the quality of new hires.
- Analyze and report findings.
- Prepare TNA, publish, and execute for 100% closure every month.
- Conduct batches in cases of emergencies.
- Communicate with other Functions and Clients.
- Provide quality floor support, feedback, refresher, and corrective training
- Track and report improvement.
- Develop & publish a Quality dashboard.
Required Skills and Qualification:
- Excellent communication skills, English is a mandate.
- Good Knowledge of computers and IT Hardware.
- Good people management skills.
- Analytical / Quantitative skills, Data Handling/data interpretation.
- Planning, Decision making, and continuous improvement.
- Ability to prioritize and Ability to meet deadlines.
- Multi-tasking, Detail-oriented, and ability to work under pressure.
- Strong organizational and Presentation skills.
- Time Management, People Management skills, and self-motivation.
- Preferred Technical Graduate.
