Genpact, a global professional services firm, is currently hiring Management Trainees for Operations Management in Bangalore. This role is open to fresh graduates from any academic background, offering an excellent opportunity for individuals to kick-start their careers in the field of operations management. As a Management Trainee at Genpact, you will undergo comprehensive training to develop the essential skills and knowledge required for effective operations management. This position in Bangalore provides a dynamic work environment where fresh talents can thrive and grow professionally.
Company Name: Genpact
Job Role: Management Trainee – OM
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Lead a team working in the Sales support area and own a smooth operation.
- Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
- Act as subject matter specialist and resolve / support team in achieving the business objectives.
- Own customer / third-party relationships and governance to drive surprise-free operation and revenue maximization.
- Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
- Drive governance and relationship with customers and front face any critical issues from customers and perform corrective action and preventive action planning.
- Perform the following activities as part of an individual contributor role.
- Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP.
- Building a relationship with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries.
- Coordinate (phone/emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed.
Required Skills and Qualifications:
- Excellent communication skills.
- both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
- In this role, the candidate may have to at time work during global hours in order to connect with other teams working in different time zones.
- There may also be possibilities for any business travel locally or outside the country.
