PhonePe is currently hiring for the position of Onboarding Specialist in Bengaluru. We require candidates with a mandatory graduation (10+2+3) and 0-2 years of experience. This role offers an exciting opportunity for both fresh graduates and individuals with some experience to join our dynamic team. As an Onboarding Specialist at PhonePe, you will play a crucial role in facilitating the onboarding process for our customers and merchants.
Company Name: PhonePe
Job Role: Onboarding Specialist
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 2 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction.
- Handle basic PhonePe account and transaction-related queries.
- Ability to flex between phone & data channels.
- Follow specified process guidelines to bring about a resolution.
- Build customer trust through their interaction.
- Ability to meet hourly & daily productivity goals.
- Leverage internal processes and resources to drive resolution.
- Escalate appropriately taking support from relevant teams to resolve customer issues.
- Recommend process improvements.
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest.
Required Skills and Qualifications:
- Have excellent written and verbal communication.
- Have good learnability.
- Be an active listener and deal well with objections.
- Have strong customer orientation and ability to adapt/respond to different scenarios.
- Be a team player, flexible, and open to feedback.
- Ability to multitask, prioritize, and manage time effectively.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory.
- 0 – 2 years of work experience in a customer-facing role.
- Multilingual skills (spoken + written) in South Indian languages are preferred.
