Myntra, the renowned e-commerce platform, is currently seeking candidates for the role of Associate-Knowledge Management Specialist at their Bangalore location. This position is open to freshers, offering an excellent opportunity for recent graduates to kick-start their career journey. The ideal candidate should hold a Bachelor’s degree in any field, demonstrating the company’s commitment to diversity and inclusivity. As an Associate-Knowledge Management Specialist, the selected individual will be responsible for managing and organizing knowledge resources to support efficient operations within the company.
Company Name: Myntra
Job Role: Associate-Knowledge Management Specialist
Education Required: Bachelor’s degree in any field.
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Identify and document explicit and tacit knowledge of the processes.
- Collaborate with subject matter experts and or stakeholders to capture information, review, brainstorm with the operations team, document the process, gather stakeholder signs and roll it out to the floor.
- Implement systems to collect and store knowledge from various sources.
- Identify and curate content for where the Sellers and or internal team needs support in better understanding the process/policies.
- Knowledge Organization: Categorize and classify information to ensure easy retrieval and accessibility.
- Facilitate the creation of user-friendly knowledge base articles, presentations, and creatives as required.
- Ensure timely dissemination of relevant information to the Seller Support team.
- Implementation: Provide training and support to users on the effective use of knowledge base articles and the defined processes.
- Roll out team refreshers and briefings to disseminate the knowledge and the learnings.
- Track, report and initiate learning activities to help and nurture the learning within the team.
- Continuous Improvement: Monitor and analyze the performance of the knowledge base articles and the processes.
- Collect feedback from users and stakeholders to identify areas for improvement.
- Develop and implement enhancements to optimize the pre-defined processes.
Required Skills and Qualifications:
- Bachelor’s degree in any field.
- Excellent communication and interpersonal skills.
- Exemplary skills in PowerPoint, creatives, and MS Office.
- Familiarity with knowledge management tools, systems, and methodologies.
- Strong organizational, analytical, and problem-solving skills.
- Ability to work collaboratively with diverse teams.
