TELUS International is currently hosting walk-in interviews for the position of Customer Service Voice in Noida. Candidates applying for this role are required to have a minimum educational qualification of being a graduate, ensuring inclusivity in their hiring process. With an experience requirement ranging from 0 to 3 years, this opportunity caters to fresh graduates as well as those with some prior experience in customer service. The walk-in interviews are scheduled from 6th May 2024 to 10th May 2024, between 12:00 PM and 4:00 PM, offering candidates flexibility in attending. This walk-in format reflects TELUS International’s commitment to providing accessible opportunities for individuals seeking to kickstart or advance their careers in customer service.
Company Name: TELUS International
Job Role: Customer Service Voice
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Noida
Walkin Date: 6th May 2024- 10th May 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Analyze and solve customer queries through calls.
- Assist execution and implementation of process improvements in the CRM team in consultation with the Team Lead.
- Improve the Customer’s Experience with Client Services by ensuring that the Customer’s Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct, and regulatory guidelines are strictly complied with while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Provide splendid customer service to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls, or customer service.
Required Skills and Qualifications:
- Should possess excellent verbal and written English communication skills.
- Should be customer-oriented and team-oriented as well.
- Fresher/Experienced can apply(0-3 years).
- Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)
- Undergraduate: Freshers are not eligible.
- The candidate should be okay with the Work from Office role.
- Should be comfortable with night shifts.
Walkin Date and Venue:
Walkin Date: 6th May 2024- 15th May 2024, 10.00 AM – 4.30 PM.
Walkin Venue: Address: 4th 5th Maximus Towers 2A Raheja Mindspace IT Park Madhapur, HITEC City, Hyderabad, Telangana 500081.
