Amazon is currently seeking a Support Engineer I for its operations in Tamil Nadu. The role is open to candidates with any graduate degree and at least 1 year of experience. As a Support Engineer I, the successful candidate will be responsible for providing technical support to Amazon’s customers, ensuring smooth operations, and resolving any issues that may arise. This position offers an exciting opportunity for experienced professionals to further their careers in a dynamic and fast-paced environment within one of the world’s leading e-commerce companies.
Company Name: Amazon
Job Role: Support Engineer I
Education Required: Any Graduate
Experience Required: 1+ years
Job Location: Tamil Nadu
Role and Responsibilities:
- Provide support for incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow coordination and follow-up to maintain service level agreements.
- Work with the support team for handing off or taking over active support issues and creating a team-specific knowledge base and skill set.
Required skills and Qualifications:
- 1+ years of software development, or 1+ years of technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience scripting in modern program languages.
- 1+ years of technical support experience.
