Genpact, a global professional services firm, is currently seeking candidates for the role of Management Trainee at its Noida location. This position is open to freshers with a bachelor’s degree or equivalent qualification. As a Management Trainee at Genpact, you will undergo comprehensive training to develop essential skills in various areas of business operations and management. This role presents an exciting opportunity for recent graduates to kickstart their careers in a dynamic and innovative environment.
Company Name: Genpact
Job Role: Management Trainee
Education Required: Bachelor’s / Graduation / Equivalent
Experience Required: Freshers
Job Location: Noida
Role and Responsibilities:
- Collection of past due invoices & invalid deductions on allocated portfolios via Email, phone calls, etc.
- Respond to email /phone queries related to the disputed invoice.
- Research and analyze the disputes/deductions in ERP.
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.
- Find opportunities and recommend solutions for process and automation improvements.
- Daily reporting of individual portfolios to track and supervise past dues.
- Implement a collections strategy to reduce the past due Research and resolve issues in a manner to expedites all cases in order to avoid any adverse customer impact.
- Work as a phenomenal teammate to process any Adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal,ly and expertly.
- Call out problems to senior staff members and or management as appropriate.
Required Skills and Qualifications:
- Any Graduate.
- Strong Communication Skills (verbal and written)
- High Energy level.
- Good customer handling skills.
