Thermo Fisher Scientific, a renowned name in the scientific and healthcare industries, is currently on the lookout for a Customer Service Representative I to join their team in Bangalore. This role requires candidates to hold a bachelor’s degree in Arts, Science, Commerce, or Business Administration, catering to individuals with varying educational backgrounds. With a preference for fresh graduates or those with up to two years of experience, Thermo Fisher Scientific seeks individuals who are passionate about delivering exceptional customer service.
Company Name: Thermo Fisher Scientific
Job Role: Customer Service Representative I
Education Required: Bachelor’s degree (Arts, Science, Commerce, Business Administration)
Experience Required: 0-2 years
Job Location: Bangalore
Role and Responsibilities:
- Perform order management activities for assigned regions using the applications used by the function.
- Ensure adherence to procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met.
- Make sure to achieve daily turnaround time for orders as per set TAT guidelines.
- Ensure adherence to all internal/external processes defined.
- Proactively brings up issues that can potentially hamper the business processes.
Required Skills and Qualifications:
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administration)
- 0-2 years’ Experience.
- Requires strong digital literacy, including Microsoft Office.
- Display excellent verbal and written communication and social skills.
- Highly detailed with good accuracy.
- Ability to work in fast fast-paced environment.
- Flexible to work in Night Shifts.
