Concentrix is looking to hire freshers for the role of Customer Service Representative – Non-Voice at their Gurugram location. Candidates should have at least a high school education. This position offers a great opportunity for individuals to start their careers in customer service with a leading global company known for its commitment to delivering excellent customer experiences.
Company Name: Concentrix
Job Role: Customer Service Representative – Non-Voice
Education Required: Minimum high school level education
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Seamlessly multi-tasking, accessing, and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly.
- Providing an extraordinary customer experience by addressing queries through a web chat channel and adhering to scheduled shifts, procedures, metrics, and departmental goals.
- Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information including inappropriate resources.
- Following through on commitments, communicating the status of work, and identifying and requesting assistance with barriers that may interfere with progress.
- Developing and maintaining current knowledge of the campaign.
- Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process.
- Ensuring first contact resolution at all times.
- Endeavoring to achieve and exceed all operational metrics and targets.
Required Skills and Qualifications:
- Minimum high school level education.
- Both freshers and experienced agents are welcome to apply.
- Web chat experience in a contact center environment (Advantageous)
- Experience working for international BPO (Advantageous)
- High proficiency in the English language with excellent business writing skills.
- Demonstrable computer literacy, MS Office skills, understanding of relevant software, and advanced internet functions.
