Cyient is looking for fresh graduates to fill the position of Executive Tech Support. This role, based in Hyderabad, is open to candidates with any degree. It offers a great opportunity for new professionals to begin their careers and gain valuable experience in a dynamic and supportive environment.
Company Name: Cyient
Job Role: Executive Tech support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with the supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customer’s premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules, and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
Required Skills and Qualifications:
- Strong written and verbal communication skills.
- Ability to work autonomously – Highly self-disciplined.
- Some level of previous call center or customer management experience is highly desirable
- Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer.
- Excellent time management skills with the ability to meet respective performance measures.
- Tech savvy and ability to navigate through multiple systems and applications.
- Troubleshooting skills in managing and resolving customer issues and queries succinctly.
- Have the ability to multitask while on the phone with customers.
- Note-capturing and typing skills.
