American Express is currently hiring fresh graduates for the role of Customer Service Analyst at their Gurgaon location. This position is open to candidates from any educational background. As a Customer Service Analyst, the selected candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role offers a great opportunity for recent graduates to start their careers with a globally renowned company, gaining valuable experience and professional growth in the financial services industry.
Company Name: American Express
Job Role: Customer Service Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurgaon
Role and Responsibilities:
- Reporting to the Team Leader, this position is responsible for the reporting & processing of day-to-day processing of remittances across various EMEA markets.
- You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience as well as ensuring the reconciliations associated with this function is completed in line with our key servicing metrics.
- All incoming remittances are to be accurately processed within SLA.
- Daily reporting needs to be created to facilitate leadership take out the insights.
- Re-educating customer payment behaviors.
- Driving process enhancements, and increasing efficiencies.
- Reducing values of untraceable funds received, minimizing values in suspense accounts.
- Identifying opportunities to improve current working practices.
- Adhere to the strict compliance regulations and culture, ensuring controls completed on a daily basis.
- Escalate any market impacts in a timely manner.
- Payment queries and investigations are to be completed within SLAs.
Required Skills and Qualifications:
- Should be a Graduate.
- Good Communication Skills.
- Ability to research and analyze complex information.
- The ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
- Flexible and adaptable to ever-changing environments, embracing change.
- The successful candidate needs to be an organized, energetic individual with well-developed communication skills. Attention to detail and the ability to maintain a high level of accuracy whilst working under pressure is essential, with an ability to work as part of a team ensuring team goals are achieved, a high level of numeracy and analytical skills is required. Including the below.
- Ability to identify, gather, and analyze complex information
- Systems knowledge including, Care, Globestar & Meridian, etc.
- The ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
- Flexible and adaptable to ever-changing environments, embracing change.
