BT Group (British Telecom) is seeking fresh graduates for the role of Trainee Business Service Support Advisor at their Gurugram office. Candidates who have completed any graduate degree are eligible to apply. This position offers an excellent entry-level opportunity for individuals looking to start their careers in business service support.
Company Name: BT Group(British Telecom )
Job Role: Trainee Business Service Support Advisor
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Assists in creating value-based relationships with customers to optimize customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Required Skills and Qualifications:
- Complaint Management.
- Information Management.
- Communication.
- Requirements Analysis.
- Continuous Improvement.
- Issue Resolution.
- Problem Solving.
- Billing.
- Time Management.
- Customer Relationship Management.
- Escalation Management.
